What Is the Priority Services Register — and Why Should You Be on It?

You may have heard of the Priority Services Register (PSR) — but what is it, and why does it matter?

The PSR is a free support service offered by utility companies like Northern Powergrid and Northern Gas Networks. It’s designed to help households with additional needs, particularly during power cuts or supply issues.

✅ Who should be on the PSR?

You should register if you or someone in your household is:

• Over the age of 65

• Has a disability or chronic health condition

• Uses medical equipment that needs power

• Has young children or is pregnant

• Lives with mental health concerns

• Struggles with communication or mobility

  
  

✅ What does being on the PSR actually do?

Being registered means you could get:

• Advance notice of planned outages

• Priority support during emergencies

• Access to alternative heating or power supplies

• Extra help with meter readings or accessible communication formats

  
  

✅ We’ll register you as part of our service

At Home Heating Hub, registering people for the PSR is part of our core mission.

When you come to us for heating advice or support, we’ll:

• Check if you’re eligible for PSR

• Complete the registration on your behalf

• Make sure all utilities know your household’s needs

This helps ensure vulnerable households are not left behind during energy-related disruptions.